Data
When you visit our website, different types of information are collected including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request. This information does not allow us to identify the identity of the user and this is not our objective. We use the information collected for statistical purposes only, which mainly enable us to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses, telephone number, which you voluntarily provide while browsing our site. You can also pay for and use our services by using a pseudonym or anonymized data, without giving us the aforementioned personal data.
The user has the right to query, access, rectify, oppose and delete personal data concerning him/her on legitimate grounds. In order to exercise this right, the signatory should contact the data controller or the personal data protection officer, if one has been appointed, at the following address contact@totem-flaine.com. The user also has the right to lodge a complaint with a supervisory authority (CNIL).
We retain your personal data for 3 years to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Please note that we may need to retain certain information for archiving purposes and/or to carry out transactions (for example, when you make a purchase or reservation), and you will not be able to change or delete any personal data that you have provided after such purchase or reservation.
Cookies
This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; when you browse our site, they monitor your activity and thus provide us with key data to facilitate navigation. If cookies are stored on your computer, you will not need to enter all the data required to access this site each time you visit. This data allows us to personalise our website to match your tastes and needs as part of our overall efforts to provide you with seamless access to our pages and services. If you do not wish cookies to be stored on your computer, you can use the browser setting to block cookies from our site. To find out how to configure your browser regarding the management of cookies, please go to your browser's help center. You can delete cookies already stored on your computer whenever you wish. Please note that blocking cookies may limit access to certain features of our site and result in a less streamlined experience.
Disclosure of data to third parties
Unless otherwise stated in this statement, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties unless required by law or unless the data must be transmitted for the performance of the contractual relationship to which you have subscribed. Third party companies and partners, including online payment companies, will only have access to this data when this is necessary to process your order. In such cases, we will ensure that the scope of the data transmission is kept to the agreed essential minimum. We also impose a strict data protection policy regarding the personal data you provide or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you communicated by other service providers is communicated in full compliance with the requirements of the laws governing data protection and privacy, as set out in our privacy policy.
Google Analytics
This website uses Google Analytics, an analysis service operated by Google that helps website owners understand how to customize their pages to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To learn more about Google Analytics, please visit the official page.
Google Adwords Remarketing
We use Google AdWords Remarketing for Internet advertising purposes. The AdWords remarketing program allows you to display relevant ads based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT ALLOW ACCESS TO YOUR COMPUTER. Thanks to the Google AdWords Remarketing program, we are able to personalize our marketing actions to meet your needs and display only those advertisements that you are likely to like.
Facebook: personalized audience pixel
A Facebook Custom Web Beacon is a piece of JavaScript code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behavior on our site. The information collected by the pixel includes the user's browser session that is sent to Facebook along with a hash ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us monitor visitors when they access our site from different types of devices. We use this data for commercial purposes and specifically to target advertisements with the Facebook advertising platform.
Newsletter
You will only receive advertising information via our newsletter if you allow us to use your e-mail address for this purpose. Our site or its subsidiaries will never send you newsletters or e-mails of an advertising nature if you have not subscribed to them. By subscribing to our newsletter, you can choose your areas of interest in order to receive the related e-mails. We use this information and your personal data to send you information of interest to you. If you prefer to unsubscribe from our newsletter or promotional e-mails, you can click on the unsubscribe link at the bottom of our e-mails.
